ANNUAL REPORT 2021
The Year that Changed Everything...
These are a few of the men & women who have
worked tirelessly to keep the wheels turning.
Hear from our CEO Jeanie Argiropoulos below.
Meet The Team
Our Board of Directors
Sudha Datta
Treasurer
Mehvash Iftikhar
Patricia Joseph
Jeanie Argiropoulos
CEO
Julie E. Inakazu
President
Janice Dusek
Pema Lhalungpa
Member-at-Large
Vice President
Mariam Paul
Arjun Sehgal
Sandra Zoratti
Michelle Yuen
Jane Rumleskie
Secretary
Jeffrey Wong
SCHC: A YEAR IN REVIEW
10,000+
Service Provider Interactions
For the first wave of the pandemic, SCHC recognized that essential services were still needed in the Scarborough community. So, extensive planning allowed for our Primary Care clinics to consolidate from 4 to 2 locations for necessary physical visits and virtual appointments for those who couldn’t, or didn’t want to, leave their homes.
SCHC continued to keep people safe by keeping doors open while following strict Infection, Prevention and Control policies and procedures and other guidelines from Public Health. This is how and why we started to use the hashtag "#SCHCKeepsYouSafe" in our social media and communications.
SCHC was chosen to lead the Covid Equity Action Plan and started the important work of outreach in Scarborough to help residents get tested and provide wrap around supports for those that tested positive.
In November, the Scarborough Ontario Health Team was formally approved and SCHC continued working with their partners to get vaccinated against the flu to preserve capacity in the hospitals for Covid patients
“Stay Home” became the mantra since the COVID-19 pandemic and life as we knew it
changed rapidly.
Social Media Highlights
988 pages likes.
A 29% increase compared to January 2019.
Impressions:
10,000
Reach:
6,000
54 Followers.
A 118% increase compared to november 2019.
Impressions:
12,500
Views:
3,300
1011 Followers.
A 44% increase compared to november 2019.
Impressions:
4,000
Reach:
1,000
490 Followers.
A 367% increase compared to January 2019.
Impressions:
4,000
Reach:
1,000
665 Followers.
A 22% increase compared to January 2019.
Impressions:
14,100
Profile visits:
230
Everyone cheered on the frontline heroes in the hospitals. At SCHC our frontline heroes continued the work
with help from our community.
Click on the images below to learn more about
our heroes & their efforts!
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Community Health Team Highlights
SEXUAL ASSAULT AND DOMESTIC VIOLENCE
Embraced Zoom as a new programming platform & got creative with outreach & facilitation.
SENIORS
Had a seamless transition to virtual programming
& tried new strategies to connect with
other survivors.
Launched Youth Entrepreneurship Opportunity program (YEO), delivered youth-led programs, & hosted a 4-week in-person summer camp.
CHILDREN AND YOUTH
ADULTS
CULTR Kitchen brings people together with 40+ registered participants & weekly Guest Chefs sharing special family recipes.
Adapted to serve clients with unique needs in a supportive & safe virtual forum with
the help of volunteers
CAREGIVER
GROUP
Maintained meeting holistic health needs through expert info sessions with unhindered virtual support and sharing.
Virtual groups continue delivering deep exchanges, art therapy & mindfulness, & healing conversations
PALLIATIVE SYSTEM NAVIGATION
Our team has been supporting families & patients who wish to be at home for EOL.
DAY HOSPICE GROUP
BEREAVEMENT GROUP
Are You Experiencing
Domestic Violence?
We are Here to Help!
The Pandemic impacted various segments of our population in a dramatic way and health inequities became apparent and considerably more important in community health.
Our SADVC team saw an influx of clients because of increased domestic violence resulting from pandemic quarantines and stay-at-home protocols.
The video on the right is an example of the different resources and information we provided to our clients and community.
We are Here to Help!
On a positive note philanthropists and the Scarborough community rallied to help those who needed the most.
Grant Highlights
Grants Total
$1,193,967
$200,000
$20,000
$665,100
$25,000
$73,370
$127,230
$75,000
(Trillium Grow: LEPP)
(Trillium Seed:
Youth Bereavement)
Donation Highlights
100+
CORPORATE DONORS
Thank You to our Generous Supporters!
CORPORATE $500plus Alpha
12037068 Canada Inc
BluMetric
Environmental Inc.
Canadian
Association of CHCs
Canadian Women's Foundation
Centres for Pain Management, Scarborough
Chum Charitable Foundation
CLUB 90
Eastown Centre
Greenrock Charitable Trust
Guildwood Community
Presbyterian Church
ILAVSKY PROFESSIONAL CORPORATION
JACK MINER SPS SCHOOL COUNCIL
JD & Associates
L Hansen's Forwarding Ltd
Metro Richelieu Inc
Mondelez Canada Inc
Peerage Capital Corporation
Peerage Capital Corporation
Peerage Realty Partners
Perflex Label Inc
PIPSC SP Midland-Queen Sub-Group
RBC foundation
Sarnia Community Foundation
Scarborough Bluffs United Church
Scarborough Health Network-Centenary Hospital Birthing Center
Shopify Inc
Sir Oliver Mowat C.I. General
ST. ANNE'S UKRAINIAN ORTHODOX CHURCH
ST. MARGARET IN-THE-PINES ANGLICAN CHURCH
TD Canada Trust
The Northpine Foundation
The Rotary Club of Scarborough
The Royal Canadian Legion Ontario Command
Toronto Foundation
TORONTO MABUHAY LIONS CLUB
Unifor Local 27C
United Way Greater Toronto
Walmart Canada Corp
West Hill - Highland Creek Lions Club
West Hill United Church
Whole Foods Market
WPP Group Canada Communications Ltd.
Yiu Wing Tam Medicine Professional Corp.
INDIV $500 plus Alpha Last Name
Gerard Baribeau
Christine Berkowitz
Glenn Brauen
Carole Chabot
Melville Church
Wesley Cooke
Ann Dalley
Manisha Dave-D'Souza
Jennifer Davies
Samuel Direnfeld
Ethan D'Mello
Bill Doern
MESHA-GAYE DONALDSON
Veronica Ferreira
Jill Fewster-Yan
Michael Filosa
Ishak Gacanin
Erin Gregory
Nader Hajizadeh
Wendy Harrington
Julie Inakazu
Jackie Joachim
Jeanie Joaquin
Patricia Joseph
Charles Jerry Joseph
Karim Kanji
Joanne Kidd
Suren Kirupananthan
Peter Lainas
Kelly Lea
Gale Lee
Adela Lien
Charan Mahesan
Anne Mason
Matthew McColl Poon
Lata Mistry
Lynn Muir-Wheeler
Patricia Murray
Nagaratnam Nandakumar
Vilma Palafox
Dolores Pargana
Rasmi Parikh
Angus Patterson
Kaniska Rakhit
Gayathtri Raveendran
Kamlesh Shah
Stephen Sienko
John Stafford
Peter De Jonge Van Der Halen
Richard Warren
Brian West
Ingrid and John Whyte
Joanne Worobess
The impact on physical health was readily apparent. SCHC’s focus on holistic and social determinants of health called upon our IPPC mental health case workers, social workers and other team members to maintain services virtually and in person when needed.
Our Diabetes team ensured clients still got the nutritional
support and counselling required.
Volunteer & Student Highlights
9,143 Hours
contributed this year
equivalent to
20
full-time employees
equivalent to almost
$1,000,000
480
Volunteers
Last Year
80+
New Volunteers since March
Approximately
130
Active
Volunteers
Via
MoW, Food Bank, Bereavement Support & Hospice Home Visits
75 students did their placements with SCHC, the majority in person and some pivoted to virtual offices.
Our Volunteers are Making Great Strides!
Technology and being wired to the cloud-enabled much staff to work virtually and allowed others to safely distance for in-person services.
Transition
-
The network to a hybrid cloud-based model
-
All systems and memory speed to best industry standards
-
The EMR to PSS platform enabling virtual visits, e-fax, and more
-
Capacity for all on TEAMS, ZOOM and other key apps
Creation
-
Apps for volunteer hour tracking, COVID-19 screening, PPE use and more
-
Data visualization through Power BI capabilities
-
New tools in the EMR to prepare all programs to unify to one platform
Implementation
-
Integral model for knowledge translation for all accreditation standards
-
Centralized Repository to monitor client experiences, input and feedback in a multi-pronged way
Innovation Highlights
Senior Support Services
Transportation
Provided over 1056 food deliveries (with food bank) last year, transported staff, & vaccines for CHC, delivered harm reduction items to LEPP!
Adult Day Program
Despite having to be closed for long periods of time provided 1498 wellness checks and activity kits were delivered.
CareGiver Wellness Program
Caregiver wellness team, along with the consortium served 4779 individuals last year – suppressing their target by 45%.
Acquired Brain Injury
First full year in operation
& fully staffed
Active Living
Centre +
Social Dining
Introduced new online programming &
hosted special events.
Meals On Wheels
Meals on wheels provided 5558 more meals than the previous year.
CSS Intake
Supported COVID helpline
+ main SCHC line, &
welcomed new team member!
Community Services
Food Bank
Introduced a new service model to safely do 39,386 food bank visits for 4,585 individuals. Also, distributed over 1056 food bank hamper deliveries.
EarlyOn
Completed renovations, easily transitioned into online programming, while supporting colleagues at
the food bank and reached targets with 1541 visits by adults and 1712 visits by children.
Furniture
Bank
Moved to a virtual service and employees were redeployed to the food bank to demonstrate amazing sportsmanship and commitment to our clients.
Wishes for the Holidays made the Season brighter thanks to the amazing staff at the Food Bank and the EarlyON centre plus community donors and partners.
POP-UP
FOOD BANK
When the City-run food bank at the Kennedy Library closed, The Hub launched a pop-up food bank that served 1,493 households, 3,176 adults, and 1,480 children.
The Gordon Ridge Community Outreach program
Started in June, The Hub donates 250-400 pounds of food/supplies to the GRCOP using donated items from the SCHC food bank and Second Harvest every week.
HOT MEAL
PROGRAM
Due to the increase of homelessness & organizations shutting down, since September 2020 The Hub has served over 400 meals and the numbers increase each month.
The Hub
Highlights
3129
individuals served in our Community Health Centre (CHC)
Service Provider Interactions
Client Experience Survey
Of 317 participants...
Since our inception in 1977, we have been dedicated to keeping the people of Scarborough safe and healthy, this year was no different. That's just who we are - SCHC!
2020
Total Revenue
Total Expenditures
Deficiency of revenue
over expenditures
$17,797,702
$17,504,028
-$265,051
2021
Total Revenue
Total Expenditures
Excess of revenue
over expenditures
$19,689,638
$19,063,774
$3,903
Statement of Operations
Annual Report Designed by Walter Alfred and Tagan Mani Edited by Debra McGonegal