Helping Hands

ANNUAL REPORT 2021 

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The Year that Changed Everything...

These are a few of the men & women who have
worked tirelessly to keep the wheels turning.
Hear from our CEO Jeanie Argiropoulos below. 

Meet The Team

Our Board of Directors

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Sudha Datta

Treasurer

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Mehvash Iftikhar

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Patricia Joseph

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Jeanie Argiropoulos

CEO
 

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Julie E. Inakazu

President

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Janice Dusek

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Pema Lhalungpa

Member-at-Large

​Vice President

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Mariam Paul

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​Arjun Sehgal

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Sandra Zoratti

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Michelle Yuen

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Jane Rumleskie

Secretary

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Jeffrey Wong

SCHC: A YEAR IN REVIEW

Volunteers Packing Food

10,000+

Service Provider Interactions

For the first wave of the pandemic, SCHC recognized that essential services were still needed in the Scarborough community. So, extensive planning allowed for our Primary Care clinics to consolidate from 4 to 2 locations for necessary physical visits and virtual appointments for those who couldn’t, or didn’t want to, leave their homes.

SCHC continued to keep people safe by keeping doors open while following strict Infection, Prevention and Control policies and procedures and other guidelines from Public Health. This is how and why we started to use the hashtag "#SCHCKeepsYouSafe" in our social media and communications. 

Here's how we have adapted to better
serve our community

SCHC was chosen to lead the Covid Equity Action Plan and started the important work of outreach in Scarborough to help residents get tested and provide wrap around supports for those that tested positive.

Covid-19 Screening

In November, the Scarborough Ontario Health Team was formally approved and SCHC continued working with their partners to get vaccinated against the flu to preserve capacity in the hospitals for Covid patients

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“Stay Home” became the mantra since the COVID-19 pandemic and life as we knew it

changed rapidly.

Social Media Highlights

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988 pages likes.
A
29% increase compared to January 2019. 

Impressions:

10,000

Reach:

6,000

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54 Followers.
A 118% increase compared to november 2019. 

Impressions:

12,500

Views:

3,300

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1011 Followers.
A
44% increase compared to november 2019. 

Impressions:

4,000

Reach:

1,000

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490 Followers.
A 367% increase compared to January 2019. 

Impressions:

4,000

Reach:

1,000

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665 Followers.
A 22% increase compared to January 2019. 

Impressions:

14,100

Profile visits:

230

Grey Limbo

Everyone cheered on the frontline heroes in the hospitals. At SCHC our frontline heroes continued the work
with help from our community.

Click on the images below to learn more about
our heroes & their efforts!

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Community Health Team Highlights

SEXUAL ASSAULT AND DOMESTIC VIOLENCE 

Embraced Zoom as a new programming platform & got creative with outreach & facilitation.

SENIORS

Had a seamless transition to virtual programming

& tried new strategies to connect with

other survivors. 

Launched Youth Entrepreneurship Opportunity program (YEO), delivered youth-led programs, & hosted a 4-week in-person summer camp. 

CHILDREN AND YOUTH

ADULTS

CULTR Kitchen brings people together with 40+ registered participants & weekly Guest Chefs sharing special family recipes.

Adapted to serve clients with unique needs in a supportive & safe virtual forum with

the help of volunteers

CAREGIVER
GROUP

Maintained meeting holistic health needs through expert info sessions with unhindered virtual support and sharing.

Virtual groups continue delivering deep exchanges, art therapy & mindfulness, & healing conversations

PALLIATIVE SYSTEM NAVIGATION

Our team has been supporting families & patients who wish to be at home for EOL.

DAY HOSPICE GROUP

BEREAVEMENT GROUP

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Are You Experiencing
Domestic Violence? 

We are Here to Help!

The Pandemic impacted various segments of our population in a dramatic way and health inequities became apparent and considerably more important in community health. 
Our SADVC team saw an influx of clients because of increased domestic violence resulting from pandemic quarantines and stay-at-home protocols.

 

The video on the right is an example of the different resources and information we provided to our clients and community.

We are Here to Help!

George Floyd’s death brought Health Inequities to
Glaring Light:

On June 8th, 2020 The City of Toronto‘s board of health voted unanimously to recognize anti-Black racism as a public health crisis. 

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Health Promotion specialists reached out to our community in innovative ways to keep them socially connected and healthy.  

On a positive note philanthropists and the Scarborough community rallied to help those who needed the most.

Grant Highlights
Grants Total
$1,193,967
$200,000
$20,000
$665,100
$25,000
$73,370
$127,230
$75,000
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(Trillium Grow: LEPP)

(Trillium Seed:

Youth Bereavement)

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Donation Highlights

Business Meeting

100+

CORPORATE DONORS

Thank You to our Generous Supporters!

CORPORATE $500plus Alpha

12037068 Canada Inc

 
BluMetric

Environmental Inc.


Canadian

Association of CHCs


Canadian Women's Foundation


Centres  for Pain Management, Scarborough


Chum Charitable Foundation


CLUB 90


Eastown Centre


Greenrock Charitable Trust


Guildwood Community

 Presbyterian Church


ILAVSKY PROFESSIONAL CORPORATION


JACK MINER SPS SCHOOL COUNCIL


JD & Associates

L Hansen's Forwarding Ltd

Metro Richelieu Inc

 

Mondelez Canada Inc

 

Peerage Capital Corporation

 

Peerage Capital Corporation

 

Peerage Realty Partners

 

Perflex Label Inc

 

PIPSC SP Midland-Queen Sub-Group

RBC foundation

 

Sarnia Community Foundation

 

Scarborough Bluffs United Church

 

Scarborough Health Network-Centenary Hospital Birthing  Center

 

Shopify Inc

 

Sir Oliver Mowat C.I. General

 

ST. ANNE'S UKRAINIAN ORTHODOX CHURCH

ST. MARGARET IN-THE-PINES ANGLICAN CHURCH

TD Canada Trust

 

The Northpine Foundation

 

The Rotary Club of Scarborough

The Royal Canadian  Legion Ontario Command

 

Toronto Foundation

 

TORONTO MABUHAY LIONS CLUB

 

Unifor  Local 27C

 

United Way Greater Toronto

 

Walmart Canada Corp

 

West Hill - Highland Creek Lions Club

 

West Hill United Church

 

Whole Foods Market

 

WPP Group Canada Communications Ltd.

 

Yiu Wing Tam Medicine Professional Corp.

INDIV $500 plus Alpha Last Name

Gerard Baribeau
Christine Berkowitz
Glenn Brauen
Carole Chabot
Melville Church
Wesley Cooke
Ann Dalley
Manisha Dave-D'Souza
Jennifer Davies
Samuel Direnfeld
Ethan D'Mello
Bill Doern
MESHA-GAYE DONALDSON
Veronica Ferreira
Jill Fewster-Yan
Michael Filosa
Ishak Gacanin

Erin Gregory  

Nader Hajizadeh
Wendy Harrington
Julie Inakazu
Jackie Joachim
Jeanie Joaquin
Patricia Joseph
Charles Jerry Joseph
Karim Kanji
Joanne Kidd
Suren Kirupananthan
Peter Lainas
Kelly Lea
Gale Lee 
Adela Lien
Charan Mahesan
Anne Mason
Matthew McColl Poon

Lata Mistry
Lynn Muir-Wheeler
Patricia Murray
Nagaratnam Nandakumar
Vilma Palafox
Dolores Pargana
Rasmi Parikh
Angus Patterson
Kaniska Rakhit
Gayathtri Raveendran
Kamlesh Shah
Stephen Sienko
John Stafford
Peter De Jonge Van Der Halen
Richard Warren
Brian West 
Ingrid and John Whyte
Joanne Worobess

Wooden Steps
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Northpine Foundation provided Covid relief emergency dollars and, to support youth, funded a new Youth Entrepreneurship Opportunity program. Initially started as a Summer Camp, this program continued with a Fall Winter cohort and awards to start youth businesses on Shopify. 

The impact on physical health was readily apparent. SCHC’s focus on holistic and social determinants of health called upon our IPPC mental health case workers, social workers and other team members to maintain services virtually and in person when needed.

Making Sense of Loss
and Grief

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Harm Reduction Saves Lives 

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Our Diabetes team ensured clients still got the nutritional
support and counselling required.   

Volunteer & Student Highlights

9,143 Hours

contributed this year

equivalent to

20

full-time employees
equivalent to almost

$1,000,000

Patient and Nurse

480

Volunteers
Last Year

80+

New Volunteers since March

Tour Group

Approximately 
130

Active
Volunteers

 

Via

MoW, Food Bank, Bereavement Support & Hospice Home Visits

75 students did their placements with SCHC, the majority in person and some pivoted to virtual offices.

Donation Boxes
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Although only Food Bank, Meals on Wheels and some special need volunteers worked in person during this past year, our volunteers and students found ways to help and support SCHC and the Scarborough community. Their Notes of Hope brightened many an isolated senior’s day.

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And volunteers continued to find other opportunities within SCHC.

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Volunteers in the SCHC Active Living Centre created spaces for seniors to participate more fully in the Arts and SCHC cultural community. 

Our Volunteers are Making Great Strides!

Technology and being wired to the cloud-enabled much staff to work virtually and allowed others to safely distance for in-person services.

Online Meeting

Transition 

  • The network to a hybrid cloud-based model

  • All systems and memory speed to best industry standards

  • The EMR to PSS platform enabling virtual visits, e-fax, and more

  • Capacity for all on TEAMS, ZOOM and other key apps

Colorful Nails

Creation

  • Apps for volunteer hour tracking, COVID-19 screening, PPE use and more

  • Data visualization through Power BI capabilities

  • New tools in the EMR to prepare all programs to unify to one platform

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Implementation

  • Integral model for knowledge translation for all accreditation standards

  • Centralized Repository to monitor client experiences, input and feedback in a multi-pronged way

Innovation Highlights

Senior Support Services

Transportation

Provided over 1056 food deliveries (with food bank) last year, transported staff, & vaccines for CHC, delivered harm reduction items to LEPP!

Adult Day Program

Despite having to be closed for long periods of time provided 1498 wellness checks and activity kits were delivered. 

CareGiver Wellness Program

Caregiver wellness team, along with the consortium served 4779 individuals last year – suppressing their target by 45%. 

Acquired Brain Injury

First full year in operation 
& fully staffed

Active Living
Centre + 
Social Dining

Introduced new online programming &
hosted special events.

Meals On Wheels

Meals on wheels provided 5558 more meals than the previous year.

CSS Intake

Supported COVID helpline 
+ main SCHC line, & 
welcomed new team member!

SCHC found New & Innovative Ways of Addressing Inclusion & Accessibility 

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Community Services

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Food Bank

Introduced a new service model to safely do 39,386 food bank visits for 4,585 individuals. Also, distributed over 1056 food bank hamper deliveries.

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EarlyOn

Completed renovations, easily transitioned into online programming, while supporting colleagues at 
the food bank and reached targets with 1541 visits by adults and 1712 visits by children.

Modern Workspace

Furniture 
Bank

Moved to a virtual service and employees were redeployed to the food bank to demonstrate amazing sportsmanship and commitment to our clients.​

Wishes for the Holidays made the Season brighter thanks to the amazing staff at the Food Bank and the EarlyON centre plus community donors and partners.

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POP-UP
FOOD BA
NK

When the City-run food bank at the Kennedy Library closed, The Hub launched a pop-up food bank that served 1,493 households, 3,176 adults, and 1,480 children.

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The Gordon Ridge Community   Outreach program

Started in June, The Hub donates 250-400 pounds of food/supplies to the GRCOP using donated items from the SCHC food bank and Second Harvest every week.​

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HOT MEAL
PROGRAM

Due to the increase of homelessness & organizations shutting down, since September 2020 The Hub has served over 400 meals and the numbers increase each month.​

The Hub
Highlights

Volunteers Serving Food

3129

individuals served in our Community Health Centre (CHC)

Service Provider Interactions

Client Experience Survey

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Of 317 participants...

Since our inception in 1977, we have been dedicated to keeping the people of Scarborough safe and healthy, this year was no different. That's just who we are - SCHC!

2020
Total Revenue
Total Expenditures
Deficiency of revenue
over expenditures
$17,797,702
$17,504,028
-$265,051
2021
Total Revenue
Total Expenditures
Excess of revenue
over expenditures
$19,689,638
$19,063,774
$3,903
Statement of Operations 
Statement of Financial Position March 31, 2021
Total Assets
Total Liabilities
Net Assets
$7,877,016
$7,477,813
$429,203

Annual Report Designed by Walter Alfred and Tagan Mani Edited by Debra McGonegal