ANNUAL REPORT 2021
The Year that Changed Everything...
These are a few of the men & women who have
worked tirelessly to keep the wheels turning.
Hear from our CEO Jeanie Argiropoulos below.
Meet The Team
Our Board of Directors
Julie E. Inakazu
SCHC: A YEAR IN REVIEW
Service Provider Interactions
For the first wave of the pandemic, SCHC recognized that essential services were still needed in the Scarborough community. So, extensive planning allowed for our Primary Care clinics to consolidate from 4 to 2 locations for necessary physical visits and virtual appointments for those who couldn’t, or didn’t want to, leave their homes.
SCHC continued to keep people safe by keeping doors open while following strict Infection, Prevention and Control policies and procedures and other guidelines from Public Health. This is how and why we started to use the hashtag "#SCHCKeepsYouSafe" in our social media and communications.
SCHC was chosen to lead the Covid Equity Action Plan and started the important work of outreach in Scarborough to help residents get tested and provide wrap around supports for those that tested positive.
In November, the Scarborough Ontario Health Team was formally approved and SCHC continued working with their partners to get vaccinated against the flu to preserve capacity in the hospitals for Covid patients
Social Media Highlights
988 pages likes.
A 29% increase compared to January 2019.
A 118% increase compared to november 2019.
A 44% increase compared to november 2019.
A 367% increase compared to January 2019.
A 22% increase compared to January 2019.
Everyone cheered on the frontline heroes in the hospitals. At SCHC our frontline heroes continued the work
with help from our community.
Click on the images below to learn more about
our heroes & their efforts!
Community Health Team Highlights
SEXUAL ASSAULT AND DOMESTIC VIOLENCE
Embraced Zoom as a new programming platform & got creative with outreach & facilitation.
Had a seamless transition to virtual programming
& tried new strategies to connect with
Launched Youth Entrepreneurship Opportunity program (YEO), delivered youth-led programs, & hosted a 4-week in-person summer camp.
CHILDREN AND YOUTH
CULTR Kitchen brings people together with 40+ registered participants & weekly Guest Chefs sharing special family recipes.
Adapted to serve clients with unique needs in a supportive & safe virtual forum with
the help of volunteers
Maintained meeting holistic health needs through expert info sessions with unhindered virtual support and sharing.
Virtual groups continue delivering deep exchanges, art therapy & mindfulness, & healing conversations
PALLIATIVE SYSTEM NAVIGATION
Our team has been supporting families & patients who wish to be at home for EOL.
DAY HOSPICE GROUP
Are You Experiencing
We are Here to Help!
The Pandemic impacted various segments of our population in a dramatic way and health inequities became apparent and considerably more important in community health.
Our SADVC team saw an influx of clients because of increased domestic violence resulting from pandemic quarantines and stay-at-home protocols.
The video on the right is an example of the different resources and information we provided to our clients and community.
We are Here to Help!
George Floyd’s death brought Health Inequities to
On June 8th, 2020 The City of Toronto‘s board of health voted unanimously to recognize anti-Black racism as a public health crisis.
On a positive note philanthropists and the Scarborough community rallied to help those who needed the most.
(Trillium Grow: LEPP)
Thank You to our Generous Supporters!
CORPORATE $500plus Alpha
12037068 Canada Inc
Association of CHCs
Canadian Women's Foundation
Centres for Pain Management, Scarborough
Chum Charitable Foundation
Greenrock Charitable Trust
ILAVSKY PROFESSIONAL CORPORATION
JACK MINER SPS SCHOOL COUNCIL
JD & Associates
L Hansen's Forwarding Ltd
Metro Richelieu Inc
Mondelez Canada Inc
Peerage Capital Corporation
Peerage Capital Corporation
Peerage Realty Partners
Perflex Label Inc
PIPSC SP Midland-Queen Sub-Group
Sarnia Community Foundation
Scarborough Bluffs United Church
Scarborough Health Network-Centenary Hospital Birthing Center
Sir Oliver Mowat C.I. General
ST. ANNE'S UKRAINIAN ORTHODOX CHURCH
ST. MARGARET IN-THE-PINES ANGLICAN CHURCH
TD Canada Trust
The Northpine Foundation
The Rotary Club of Scarborough
The Royal Canadian Legion Ontario Command
TORONTO MABUHAY LIONS CLUB
Unifor Local 27C
United Way Greater Toronto
Walmart Canada Corp
West Hill - Highland Creek Lions Club
West Hill United Church
Whole Foods Market
WPP Group Canada Communications Ltd.
Yiu Wing Tam Medicine Professional Corp.
INDIV $500 plus Alpha Last Name
Charles Jerry Joseph
Matthew McColl Poon
Peter De Jonge Van Der Halen
Ingrid and John Whyte
Northpine Foundation provided Covid relief emergency dollars and, to support youth, funded a new Youth Entrepreneurship Opportunity program. Initially started as a Summer Camp, this program continued with a Fall Winter cohort and awards to start youth businesses on Shopify.
The impact on physical health was readily apparent. SCHC’s focus on holistic and social determinants of health called upon our IPPC mental health case workers, social workers and other team members to maintain services virtually and in person when needed.
Our Diabetes team ensured clients still got the nutritional
support and counselling required.
Volunteer & Student Highlights
contributed this year
equivalent to almost
New Volunteers since March
MoW, Food Bank, Bereavement Support & Hospice Home Visits
75 students did their placements with SCHC, the majority in person and some pivoted to virtual offices.
Although only Food Bank, Meals on Wheels and some special need volunteers worked in person during this past year, our volunteers and students found ways to help and support SCHC and the Scarborough community. Their Notes of Hope brightened many an isolated senior’s day.
Our Volunteers are Making Great Strides!
Technology and being wired to the cloud-enabled much staff to work virtually and allowed others to safely distance for in-person services.
The network to a hybrid cloud-based model
All systems and memory speed to best industry standards
The EMR to PSS platform enabling virtual visits, e-fax, and more
Capacity for all on TEAMS, ZOOM and other key apps
Apps for volunteer hour tracking, COVID-19 screening, PPE use and more
Data visualization through Power BI capabilities
New tools in the EMR to prepare all programs to unify to one platform
Integral model for knowledge translation for all accreditation standards
Centralized Repository to monitor client experiences, input and feedback in a multi-pronged way
Senior Support Services
Provided over 1056 food deliveries (with food bank) last year, transported staff, & vaccines for CHC, delivered harm reduction items to LEPP!
Adult Day Program
Despite having to be closed for long periods of time provided 1498 wellness checks and activity kits were delivered.
CareGiver Wellness Program
Caregiver wellness team, along with the consortium served 4779 individuals last year – suppressing their target by 45%.
Acquired Brain Injury
First full year in operation
& fully staffed
Introduced new online programming &
hosted special events.
Meals On Wheels
Meals on wheels provided 5558 more meals than the previous year.
Supported COVID helpline
+ main SCHC line, &
welcomed new team member!
Introduced a new service model to safely do 39,386 food bank visits for 4,585 individuals. Also, distributed over 1056 food bank hamper deliveries.
Completed renovations, easily transitioned into online programming, while supporting colleagues at
the food bank and reached targets with 1541 visits by adults and 1712 visits by children.
Moved to a virtual service and employees were redeployed to the food bank to demonstrate amazing sportsmanship and commitment to our clients.
Wishes for the Holidays made the Season brighter thanks to the amazing staff at the Food Bank and the EarlyON centre plus community donors and partners.
When the City-run food bank at the Kennedy Library closed, The Hub launched a pop-up food bank that served 1,493 households, 3,176 adults, and 1,480 children.
The Gordon Ridge Community Outreach program
Started in June, The Hub donates 250-400 pounds of food/supplies to the GRCOP using donated items from the SCHC food bank and Second Harvest every week.
Due to the increase of homelessness & organizations shutting down, since September 2020 The Hub has served over 400 meals and the numbers increase each month.
individuals served in our Community Health Centre (CHC)
Service Provider Interactions
Client Experience Survey
Of 317 participants...
Since our inception in 1977, we have been dedicated to keeping the people of Scarborough safe and healthy, this year was no different. That's just who we are - SCHC!
Deficiency of revenue
Excess of revenue
Statement of Operations
Annual Report Designed by Walter Alfred and Tagan Mani Edited by Debra McGonegal